If a passenger's reservation is affected by a schedule change, we will communicate this change to the original booking agent's GDS queue approximately 45 days prior to departure. This notification directs the booking agent to accept the changes in the passenger name record and remove the old segments.

Notification will only be sent if:

  • Departure time is more than 9 minutes earlier or 14 minutes later than the scheduled departure time
  • Arrival time is 15 minutes or more past the scheduled arrival time
  • The flight number has changed

Reissuing tickets

Tickets need only be reissued if a voluntary change is made to a flight.

When a schedule change includes a new equipment type or flight number, seat assignment may change. While we always do our best to re-seat passengers in the same seat type, we reserve the right to reseat passengers as necessary.

If your passenger's reservation is affected by a schedule change, you may reissue the ticket within 7 days of when you make a change to the affected flight or flights. This doesn't change the current process for US schedule changes and how US Airways review inventory requests; it only changes how long you have to reissue a ticket once you process the schedule change.

All reissues must be completed at least 24 hours prior to departure. Voluntary changes to tickets still require that reissues are completed at the time of the change.

  • Schedule changes received more than 35 days out must be processed at least 30 days or more prior to departure.
  • Schedule changes received less than 35 days out must be processed within 5 days of receiving the schedule change.
  • If you call outside of the required booking window to request a booking class that is unavailable, we cannot guarantee that we can accomodate your request.

Rebooking

In the case of a schedule change if you 'accept the reaccomodation' there is no reissue necessary. If you make any voluntary changes to the PNR, type *SCHG* in the tour code box.

You may protect on an alternate flight using the same class of service on the same day, day before or day after. (Reaccommodation to the next operating US flight is permitted on the day before/day after when service is not daily.) Enter *SCHG in the tour code box and exchange the ticket.

If you are notified of a schedule change 35 days or more before departure, you must process the schedule change at least 30 days before departure. If you are notified of a schedule change less than 35 days before departure, please process the schedule change within 5 days of notification.