Frequently Asked Questions

 

What are Choice Seats?

Are Choice Seats priced per flight or each way? In other words, what would I pay if I have a connecting flight?

Do all passengers have to pay a fee for a seat assignment?

Can Preferred members select Choice Seats for free?

Will Choice Seats be available on all aircraft types?

How can I pay for Choice Seats?

Will a receipt be provided for Choice Seat purchases?

Is there a membership fee to purchase Choice Seats?

What if there are no other seats available at time of check-in?

Why are Choice Seats not available on my flight?

Are Choice Seats exit/emergency rows?

Are Choice Seats available on all Star Alliance operated flights?

Are Choice Seats available at check-in with a Star Alliance or codeshare partner?

Can I call US Airways Reservations to purchase a Choice Seat?

Can I purchase a Choice Seat from a check-in kiosk, an agent at the airport or from my travel agent?

After purchasing a Choice Seat, is there a refund if my flight plans change?

If I volunteer to take a later flight because my original flight is oversold, will I get a refund for my Choice Seat purchase?

If I'm reassigned to a non-Choice Seat involuntarily but paid for a Choice Seat, what recourse do I have?

Will my Choice Seat purchase be refunded if I purchase a Choice Seat and get upgraded to First Class?

Choice Seats answers

 

What are Choice Seats?

Choice Seat assignments on the aisle or window in the first several rows of the Coach cabin are available for as little as $5 per flight. If you buy a Choice Seat, you'll board in Zone 2. Passengers may select a Choice Seat during Web Check-in (from 24 hours and up to 60 minutes before departure).

 

ˆ
Back to top

 

Are Choice Seats priced per flight or each way? In other words, what would I pay if I have a connecting flight?

Choice Seats are sold per flight. For example, if you’re flying from Los Angeles to Philadelphia with a connection in Charlotte, you may purchase a Choice Seat for the first flight to Charlotte and another Choice Seat for the second flight to Philadelphia.

 

ˆ
Back to top

 

Do all passengers have to pay a fee for a seat assignment?

No. Choice Seats represent approximately 17% of US Airways-operated coach seat assignments. The remaining 83% are assigned free of charge any time after purchasing a reservation.

 

ˆ
Back to top

 

Can Preferred members select Choice Seats for free?

No, but Preferred members can reserve Preferred seats for free.

 

ˆ
Back to top

 

Will Choice Seats be available on all aircraft types?

No. Choice Seats are not available on US Airways Shuttle flights.

 

ˆ
Back to top

 

How can I pay for Choice Seats?

You may select and pay for a Choice Seat during Web Check-in or at an airport counter or kiosk 24 hours and up to 60 minutes prior to departure. Credit cards are the only form of payment accepted.

 

ˆ
Back to top

 

Will a receipt be provided for Choice Seat purchases?

Yes. You can print a receipt on usairways.com.

 

ˆ
Back to top

 

Is there a membership fee to purchase Choice Seats?

No. All passengers can select and purchase a Choice Seat without paying a membership fee.

 

ˆ
Back to top

 

What if there are no other seats available at time of check-in?

Choice Seats will be assigned free of charge at the airport if no other seat assignments are available.

 

ˆ
Back to top

 

Why are Choice Seats not available on my flight?

Choice Seats represent approximately eight percent of all seat assignments in the coach cabin, so availability is limited.

 

ˆ
Back to top

 

Are Choice Seats exit/emergency rows?

No, Choice Seats are not the exit rows.

 

ˆ
Back to top

 

Are Choice Seats available on all Star Alliance operated flights?

No. Choice Seats are available on US Airways and US Airways Express operated flights only.

 

ˆ
Back to top

 

Are Choice Seats available at check-in with a Star Alliance or codeshare partner?

No. Choice Seats can only be purchased for US Airways and US Airways Express operated flights during Web Check-in at usairways.com.

 

ˆ
Back to top

 

Can I call US Airways Reservations to purchase a Choice Seat?

No. Choice Seats can only be purchased during Web Check-in at usairways.com.

 

ˆ
Back to top

 

Can I purchase a Choice Seat from a check-in kiosk, an agent at the airport or from my travel agent?

Yes.

 

ˆ
Back to top

 

After purchasing a Choice Seat, is there a refund if my flight plans change?

Choice Seats are refundable only if US Airways is unable to provide the Choice Seat due to a US Airways-initiated flight cancellation, equipment change, missed connection or denied boarding on oversold flights.

 

ˆ
Back to top

 

If I volunteer to take a later flight because my original flight is oversold, will I get a refund for my Choice Seat purchase?

We'll try to provide you with a Choice Seat on your new flight. If one is not available, we'll refund your money.

 

ˆ
Back to top

 

If I'm reassigned to a non-Choice Seat involuntarily but paid for a Choice Seat, what recourse do I have?

In the unlikely event you're involuntarily reassigned to a non-Choice seat, you should contact Reservations for a refund.

 

ˆ
Back to top

 

Will my Choice Seat purchase be refunded if I purchase a Choice Seat and get upgraded to First Class?

No. If you upgrade, Choice Seats are non-refundable.

 

ˆ
Back to top